FREQUENTLY ASKED QUESTIONS
SHIPPING
When do I receive my subscription coffee?
Your first subscription goes out the next working day after you started your subscription.
The only exception is our Masterpiece subscription. This one we send out on the first Wednesday of each month.
All other subscription are fully flexible and you can change your desired dispatch date via your online portal. You can also pause or skip your subscription at any point.
The time to reach you with your freshly roasted coffee depends on your location and the service that you have chosen. For exact durations visit our shipping policies page.
SUBSCRIPTIONS
When are we sending out your subscription coffees?
We typically take 1 to 3 working days from your order date to ensure freshness before shipping it to you.
Which coffees will I be receiving?
Our roast team selects the subscriber coffees every month. They are typically our latest releases and often microlots. When you are starting your subscription you can chose between espresso and filter roasts.
What is the price advantage compared to single web orders?
The price advantages of our subscription vary because we pick different coffees every month and they have different pricing. The average price advantage can be as much as 25% compared to purchasing individual coffees on our website.
The best pricing can be achieved by booking a pre-paid term subscription.
I have just signed up for a subscription. When will I receive my coffee?
Your first subscription goes out the next working day after you started your subscription.
The only exception is our Masterpiece subscription. This one we send out on the first Wednesday of each month. All other subscription are fully flexible and you can change your desired dispatch date via your online portal.
You can also pause or skip your subscription at any point. The time to reach you with your freshly roasted coffee depends on your location and the service that you have chosen. For exact durations visit our shipping policies page.
How can I adjust my coffee subscription?
Navigate to the "menu" and select "login" to access your account information. On the left, choose "manage subscription" to make any necessary edits. If you'd like to avoid waiting, you can utilize the Send Now feature. Additionally, you have the flexibility to reschedule or skip a delivery according to your preferences
Can I pause my subscription?
You can pause and resume your subscription at any point. Go to "menu" and "login" to enter your account details. Click on "manage subscriptions" on the left to edit your data.
Can I select subscription coffees by myself?
Our coffee subscription is curated by our roast team. The beauty is that our team selects coffees that are often not yet on our webshop. You receive different coffees in rotation to explore the vast range of Single Origin Coffees.
How can I change my subscription?
If you are looking to make changes to your subscription that are not possible through your online portal, then please contact our team directly by email: subscriber@thebarn.de
How does the 10% discount function?
As a subscriber you enjoy a 10% discount on all our coffee beans (excluding rare coffee varieties). You can easily add on beans to your next delivery, if you want to top up and make use of your next box.
How does the add-on function work?
You can add any product from our store and included in your subscription box.
Go to your subscription dashboard, scroll all the way down and you will see 'You might also like' title, there you will find all the products of our store.
WEBSHOP
How do I register my account?
You can open your account when you place your first order.
I forgot my password. What do I do?
Go to “Login” and click on “Forgot your password”. We will send you an email with instructions.
How can I change my shipping address?
Log in with your email and password. You can adjust your shipping address by clicking on “View addresses”.
What does “default address” mean?
Your default address is your main shipping address.
ROASTING
How do you roast your coffee beans?
We roast all our coffees by hand and in small batches. Our roast style is light to showcase clean flavours and individual terroir. Depending on origin, processing or coffee varietal, you will experience different levels of acidity.
Do you have different roast profiles for filter and espresso coffees?
All our roasts are light with fully developed flavours and sweetness. Our espresso roasts have slightly more body to enjoy them on all types of espresso machines. Our filter roast bring out more delicate flavour notes which can be best experienced on handbrewed methods.
PAYMENT
What payment methods do you offer?
You can use Apple Pay, PayPal and most Credit Cards. In Germany, we also offer direct bank transfer (Sofort Banking).
LOCATIONS
Do you offer free Wi-Fi in your cafés?
Free Wi-Fi is available. In our smaller cafés we do operate with laptop free zones.
Can I enjoy your coffee outside of Berlin?
Drop us an email and we guide you to one of our wholesale partners near you.
BREWING
For how long can I enjoy your coffee after roasting?
We recommend brewing our coffees from 2 weeks up to 6 months after roast date.
How do I store my coffee beans?
All our coffee bags have a one-sided valve and a zip-seal, so the beans can breathe out and no oxygen is getting in. Store your beans at room temperature. Once you opened the bag, enjoy our coffee within 7 days for full flavour experience.
How much coffee can I make with 250g of beans?
The golden brew ratio is 65-70g per litre. From 250g of beans you can brew up 15x 250ml.
What brew equipment do you offer?
We have a selection of brew equipment that we also use on our own bars. Check out our "Equipment" Section?
Do you sell pre-ground coffee?
We offer a selection of coffees as Drip Bag or Instant Coffee, which are pre-ground and perfect for on-the-go. All you need is hot water! All other coffees are available as whole beans only to have the full flavour experience. We recommend that you grind the beans fresh just before brewing.
Do you sell Instant coffee?
Our Specialty Instant Coffee is a great option for travellers and those without grinders at home. We pack it in compostable pouches.
Do you offer Decaf?
We have discovered two coffee varietals with naturally low caffeine content: Aramosa and Laurina. We prefer those natural (unprocessed) options for several reasons.
One of which is the full flavour experience. Our Low Caf Coffees have less than 50% caffeine content when compared to regular Arabica Beans. Thats pretty good for a fully natural product! You can find our Low Caf in our bean section.
SOURCING
Is your coffee sustainable?
We are working closely with dedicated farmers growing some of the best coffees in the world. We pay for quality - the better the coffee, the more we pay. Oftentimes this is a multiple of Fair Trade Pricing. It is the only incentive to establish sustainability and quality. All our coffees are fresh in season and fully traceable.
Are your coffees Organic?
All our farm relationships are personal and we visit them regularly. Working in a sustainable way is our priority.
This includes sustainability, no negative environmental impact, preserving pristine forests and wildlife, water recycling, fair treatment of labour, ethical rules and, most of all, high cup quality. Most farms are small estates with no financial means to certify.
They have one thing in common: Their land is all they have and they treat it well for future generations to come.
Are your coffees Fair Trade?
We believe in long-term relationships and fair pricing. We pay for quality: all our coffee prices are far higher than Fair Trade Pricing.
Do you offer all coffees all year around?
Our specialty is seasonality, small estates and microlots. All coffees are available for limited times but they come back every year.
Why don't you offer blends?
We are specialized on specific terroir and flavour profiles. Each coffee has its own personality and we want you to experience that. Our coffees are so good, we don't have to blend them to taste better.
WHOLESALE
I want to serve THE BARN coffee. How do I get started?
We love to partner with quality people that appreciate our coffees as much as we do. Please get in touch with our wholesale team via this contact form.
