B2C WEBSHOP SUPPORT (M/W/D)
Our international customers will be in touch with you through various channels such as email, direct message, whatsapp. You are their first contact point and in charge of finding a solution for their queries.
You support our customers on the journey of their orders. Our goal is their happiness and retention. As the face of our company, your role has high value to us. The webshop team you will be working in consists of many talented, international people with a great team spirit.
You are in charge of all B2C customer inquiries, including our coffee subscribers.
Advice customers and facilitate their requests, orders.
Ensure customer happiness and having a great experience with us.
Add-ons for our coffee subscribers will be handled by you. As well as basic export documentation, for instance to the USA.
Close link to our shipping team to ensure smooth packing and delivery of all orders.
Hands on and problem-solving oriented.
You are organized and communicate well with our customers.
A chance to grow and evolve within our company.
Great working environment with an international staff base.
Amazing coffee for free all day.
Fair payment, holidays and social / health insurance.
You will be part of a team that is on a mission to change the Value Chain in Coffee. Our product is based on a concept of full quality and sustainability improvements.
Part-time. 25 hours per week.
Salary: depending on qualification
Please note that you do need an EU passport and working permit for Germany.